Privacy policy

1. About GameCycle & Vixeoo

Vixeoo.com is owned and operated by GAMECYCLE HOWARD INC., an independently owned Canadian business serving Windsor, Ontario since April 4, 2007.

This Privacy Policy applies to our online store, physical retail operations, customer accounts, loyalty programs, trade-ins, community features, and related customer services.

2. Personal Information We Collect

We collect information reasonably necessary to operate our business, complete transactions, maintain accounts, and provide our services.

Personal & Contact Information

• Full name and account username.
• Email address and phone number.
• Billing and shipping addresses.
• Date of birth, when applicable.
• Account and membership information.
• Customer service communications.

Shopping & Transaction Information

• Products purchased, returned, or traded.
• Order numbers and transaction dates.
• Purchase history and receipts.
• Payment status and transaction references.
• Shipping and delivery information.
• GameCycle Rewards points and store credit.

Website & Technical Information

• IP address.
• Browser and device information.
• Operating system information.
• Website requests and security logs.
• Cookies and browser storage identifiers.
• Website settings and browsing preferences.
• Optional analytics and personalization information, depending on your privacy settings.

Gaming & Community Information

When you use supported community features, we may collect gaming collections, wishlists, product reviews, ratings, comments, and related profile information.

Some information may be publicly visible when you choose to participate in public community features.

3. How We Use Your Information

We use personal information to:

• Process purchases, payments, returns, and refunds.
• Prepare and deliver orders.
• Create and manage customer accounts.
• Maintain GameCycle Rewards and store credit.
• Provide receipts and purchase history.
• Respond to customer inquiries.
• Process in-store trade-ins.
• Operate gaming and community features.
• Improve website functionality and security.
• Provide optional personalized recommendations.
• Send permitted promotional communications.
• Prevent fraud and unauthorized activity.
• Meet applicable legal obligations.

4. We Never Sell Your Personal Information

GameCycle does not sell, rent, or trade customer personal information.

Your name, contact information, purchase history, Rewards membership, store credit, shopping preferences, and customer profiles are not sold to third-party advertisers or data brokers.

We do not provide customer marketing lists to unrelated businesses for independent advertising or promotional purposes.

Information may be disclosed to authorized service providers or authorities when necessary or required by applicable law.

5. Trade-Ins, Identification & Windsor Police

When customers sell or trade merchandise to GameCycle, we collect information necessary to document and verify the transaction.

Customers selling or trading merchandise must be at least 18 years old and provide valid government-issued photo identification.

Information Collected During Trade-Ins

• Seller's full name and address.
• Date of birth.
• Contact information.
• Identification details.
• Transaction date and time.
• Description of merchandise.
• Product serial numbers, where applicable.
• Transaction amounts and records.

Reporting to Windsor Police

Information collected during applicable in-store trade-in and second-hand merchandise transactions is submitted to Windsor Police for examination and verification.

This reporting supports second-hand dealer requirements and law enforcement efforts involving stolen or unlawfully obtained merchandise.

Records lawfully submitted to Windsor Police may be processed or retained independently according to applicable legal requirements.

GameCycle cannot guarantee deletion of records that must legally be retained or have already been lawfully disclosed to police.

6. Payment Processing: Helcim & Stripe

GameCycle uses authorized third-party payment processors, including Helcim and Stripe.

Depending on the transaction, these providers may process credit card, debit card, online payment, and other supported payment methods.

Payment processors may receive billing details, payment information, transaction amounts, and information required to authorize or verify payments.

GameCycle may receive transaction references, payment confirmations, limited payment details, and information necessary for accounting, refunds, and customer support.

Buy Now, Pay Later

Eligible customers may be offered Buy Now, Pay Later options through Stripe or supported financing providers.

Financing providers may collect additional information to evaluate eligibility, process payments, and administer financing arrangements.

These services are subject to the applicable provider's privacy policy and payment terms.

Learn more about Helcim and Stripe's Privacy Policy.

7. Shipping & Delivery Information

To fulfill orders, we may share necessary delivery information with Canada Post, Canpar, other eligible shipping providers, or GameCycle's own delivery team.

This may include your name, address, email address, phone number, and relevant shipment information.

This information is used to arrange delivery, provide tracking information, resolve shipping issues, and confirm receipt.

Certain deliveries may require a signature or additional delivery verification.

8. Email, SMS & Marketing Communications

GameCycle may use your email address or phone number to communicate about purchases, orders, deliveries, Rewards benefits, customer service, and promotions.

Marketing Communications

Where permitted by law, we may send promotional communications about:

• New products and store announcements.
• Sales and special offers.
• GameCycle Rewards promotions.
• Birthday discounts.
• Holiday events and member discounts.
• Bonus points promotions.
• Eligible shopping cart reminders.

Marketing communications are sent only when the required consent or other lawful authorization exists.

Consent may be express or implied where permitted under Canada's Anti-Spam Legislation (CASL).

SMS Messaging & Twilio

GameCycle uses Twilio, a third-party communications provider, to support SMS text messaging and customer notifications.

Depending on the service, messages may include:

• Order confirmations and updates.
• Digital receipts and purchase notifications.
• Shipping and delivery notifications.
• Customer service communications.
• GameCycle Rewards notifications.
• Promotional offers when permitted by law.

Information Processed by Twilio

To provide messaging services, Twilio may process your phone number, message content, delivery status, timestamps, and related communication information.

Twilio may process or store information in jurisdictions outside Canada, subject to applicable safeguards and legal requirements.

GameCycle does not sell customer phone numbers or SMS information to advertising companies.

You can learn more through the Twilio Privacy Notice .

Marketing Opt-Out & Unsubscribe Requests

Customers may withdraw consent for promotional communications at any time.

Promotional emails and applicable marketing text messages include instructions for unsubscribing.

Where supported, replying STOP to a promotional text message may unsubscribe you from that messaging program.

Customers can also contact GameCycle to request removal from marketing lists.

Unsubscribe requests are processed as required by applicable law, including within 10 business days where CASL applies.

Opting out of promotional communications does not necessarily prevent essential transactional messages such as receipts, order confirmations, and delivery updates, where those communications are permitted.

We do not sell or share our customer marketing lists with unrelated businesses for their independent advertising.

9. GameCycle Rewards & Membership Information

GameCycle Rewards membership information may include:

• Customer name and contact details.
• Rewards card number.
• Rewards points balance.
• Store credit balance.
• Purchase history.
• Available transaction receipts.
• Birthday information.
• Membership offers and promotions.

This information helps us manage Rewards points, track eligible balances, provide member benefits, and assist customers with their accounts.

Purchase History & Receipt Retrieval

GameCycle Rewards members may be able to access available purchase history or request assistance locating previously issued receipts.

Receipt retrieval is not guaranteed. Older or unlinked transactions may not be available.

Customers should retain their original receipts and order confirmations.

10. Cookies, Tracking & Browser Storage

Vixeoo.com uses cookies, browser storage, and related technologies to operate our website, maintain shopping sessions, remember preferences, understand website activity, and support optional personalized experiences.

Essential Cookies

Essential cookies and storage technologies may support:

• Customer login sessions.
• Shopping carts and checkout.
• Account security.
• Fraud prevention.
• Privacy consent preferences.
• Essential website functionality.

These technologies are necessary for core website operations.

Preference Storage

With your consent, we may remember your selected theme, recently viewed products, supported saved carts, and website preferences.

Search Analytics

With the applicable consent, we may collect search terms, selected filters, and search result information to improve website functionality and product discovery.

Shopping Cart Reminders

With the required consent, we may retain certain cart information and send limited reminders about incomplete purchases.

External Media

Some website features may display content from external providers such as YouTube or Vimeo.

These providers may process technical information according to their own privacy policies when their content loads.

Offline Storage & Cache

With your consent, supported website features may store selected content on your device for offline functionality.

Managing Cookie Preferences

You can manage supported optional cookies and browser storage through our Privacy & Storage Centre .

Optional consent can be withdrawn through the available privacy controls. Certain essential technologies are required for core functionality.

11. Customer Profiles & Personalized Recommendations

Vixeoo.com offers optional personalization features designed to help customers discover games and products relevant to their interests.

When you enable account-level personalization, we may build a profile of your gaming interests and shopping preferences.

Information Used for Personalization

• Products viewed or clicked.
• Eligible purchase history.
• Shopping cart activity.
• Gaming collections and wishlists.
• Game ratings and preferences.
• Preferred gaming platforms and genres.
• Recommendation feedback.
• Relevant community interactions.

How Profiles Are Used

We may use permitted information to recommend relevant products, improve game discovery, and personalize supported shopping experiences.

Account-level recommendation profiling requires the applicable opt-in.

Customers who do not enable personalization may continue using the core shopping features.

Personalization Data Retention

Supported behavioural information collected for opted-in recommendations may be retained for up to 180 days.

Certain search analytics information may be retained for up to 365 days, according to the applicable settings.

Disabling personalization clears the associated behavioural history and recommendation feedback according to the feature's deletion process.

Separate transaction, account, security, and legally required records may remain subject to their own retention requirements.

Your Information Is Not for Sale

GameCycle does not sell customer shopping profiles, gaming interests, purchase history, or personalized recommendation information to advertisers or data brokers.

Manage available personalization settings through your account or the Privacy & Storage Centre .

12. Information Security

GameCycle takes reasonable technical, administrative, and organizational measures to protect customer personal information.

These measures may include secure connections, access controls, protected business systems, and restricted access to sensitive records.

Access is limited to authorized individuals and service providers who require information for legitimate business purposes.

Although we take reasonable precautions, no online service or electronic storage system can be guaranteed completely secure.

13. Encrypted Backups & Google Drive

GameCycle maintains backup copies of important business information to support data protection, business continuity, and disaster recovery.

Our backup systems include Google Drive as a cloud storage provider for designated backup information.

Encrypted & Protected Backups

Information stored in our backup systems is encrypted and secured using protective safeguards.

These safeguards are designed to reduce unauthorized access, accidental loss, corruption, and improper disclosure.

Access to backup information is restricted to authorized personnel who require it for administration, maintenance, or data recovery.

Information Included in Backups

Depending on operational requirements, backups may contain:

• Customer account information.
• Purchase and transaction records.
• GameCycle Rewards information.
• Store credit balances.
• Business and accounting information.
• Other essential operational records.

Why We Use Google Drive

Cloud backups help protect important information if our systems experience hardware failures, accidental data loss, corruption, or other disruptions.

Backup information is not intentionally made publicly accessible.

GameCycle does not sell customer backup information.

Google may process or store information under its applicable service terms, privacy commitments, and legal obligations.

Backup Retention & Deletion

Backup information may be retained according to our operational needs, recovery procedures, and applicable legal requirements.

Some information may remain temporarily in encrypted backups after an active customer account has been deleted.

Such information is subject to our backup retention and replacement procedures.

14. Third-Party Services & Information Sharing

GameCycle may share limited personal information with authorized service providers when necessary to operate our business and services.

These providers may include:

• Helcim: Payment processing.
• Stripe: Online payments and supported Buy Now, Pay Later services.
• Twilio: SMS messaging, customer notifications, and authorized marketing communications.
• Google Drive: Designated encrypted cloud backups.
• Shipping Carriers: Canada Post, Canpar, and other eligible delivery providers.
• Hosting & Security Providers: Website infrastructure, protection, and technical services.
• Windsor Police: Applicable trade-in and second-hand merchandise reporting.
• Other Authorities: Where disclosure is legally required or permitted.

Information disclosed to service providers is limited to what is reasonably necessary for the relevant purpose.

Certain providers may process or store information outside Canada. Information processed abroad may be subject to the laws of the applicable jurisdiction.

15. Data Retention

GameCycle retains personal information only for as long as reasonably necessary to provide our services or meet applicable obligations.

Certain information may be retained for:

• Tax and accounting requirements.
• Payment processing and disputes.
• Fraud prevention and security.
• Warranty and customer support matters.
• Outstanding orders and store credit.
• Trade-in reporting and legal requirements.
• Business continuity and backup recovery.
• Legal claims or investigations.

When information is no longer required, we take appropriate steps to securely delete, destroy, or anonymize it.

16. Account Deletion & Privacy Requests

Customers may request closure or deletion of eligible personal information associated with their GameCycle or Vixeoo.com account.

Option 1: Submit a Written Request

Customers may submit a signed written letter requesting account closure or deletion.

Please include sufficient information to help us verify your account:

• Full name.
• Account email address.
• Account phone number.
• GameCycle Rewards card number, if applicable.
• A clear request for account deletion.

Do not include passwords, full payment card details, or unnecessary sensitive identification information.

Option 2: Visit GameCycle in Person

Customers may also visit GameCycle in Windsor, Ontario, to submit an account deletion request.

Valid identification may be requested to verify account ownership.

Additional Privacy Requests

You may contact GameCycle through our Contact Page for assistance with privacy and account-related requests.

We accept requests through any additional methods required under applicable privacy law.

Information That May Be Retained

Account deletion does not guarantee immediate deletion of every associated record.

Certain information may need to be retained for accounting, tax, fraud prevention, law enforcement reporting, or other legal purposes.

Records previously submitted to Windsor Police may remain under the control of law enforcement authorities.

Information may also remain temporarily in encrypted system backups.

Independent payment and communication providers may retain certain information according to their own legal obligations.

GameCycle will review deletion requests and remove eligible information in accordance with applicable law.

17. Accessing & Correcting Your Information

Subject to applicable law, customers may request access to personal information held by GameCycle.

Customers may also request correction of inaccurate or incomplete information.

Identity verification may be required before sensitive records are released or changed.

Privacy requests will be reviewed within the timeframes required by law.

Customers may withdraw consent for eligible optional information uses, subject to applicable legal restrictions.

18. Children's Privacy

Vixeoo.com is a general retail and gaming website.

We do not knowingly collect children's personal information without consent required by law.

Parents or guardians who believe a child has provided information without appropriate authorization may contact us.

In-store trade-in transactions require sellers to be at least 18 years old.

19. Privacy & Security Incidents

If GameCycle becomes aware of a privacy or security incident, we will take reasonable steps to investigate, contain, and address the issue.

Where required by applicable law, we will notify affected individuals and relevant authorities.

We will also review appropriate measures to reduce future risks.

20. Changes to This Privacy Policy

GameCycle may update this Privacy Policy to reflect changes to our services, technology, operations, or legal requirements.

Updated versions will be published on Vixeoo.com with a revised last updated date.

Where legally required, we will provide notice or obtain additional consent before material changes to information use.

21. Contact GameCycle About Privacy

If you have questions about personal information, SMS communications, cookies, account deletion, data security, or this Privacy Policy, please contact GameCycle.

Contact GameCycle

Privacy & Storage Centre

Customers may also visit our physical store for privacy assistance.

22. Applicable Privacy Laws & Rights

GameCycle handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

Nothing in this Privacy Policy limits or replaces rights or remedies available under applicable privacy or consumer protection laws.