30-Day Defective Product Returns

Customers may request a return within 30 days of the original purchase date if a product is defective or does not function as intended.

• Returns are accepted for defective products only.
• A valid receipt, order confirmation, or other acceptable proof of purchase is required.
• Approved returns are issued as GameCycle store credit.
• Cash, debit card, and credit card refunds are not offered under our standard return policy.
• Products must include their original accessories and components, where applicable.
• Products damaged through misuse, accidents, unauthorized modifications, or tampering may not qualify for a return.

All returns are subject to inspection and verification by GameCycle.

Proof of Purchase & GameCycle Rewards Members

A valid receipt, order confirmation, or other acceptable proof of purchase is required for all returns.

If you are a GameCycle Rewards member, we may be able to locate your original transaction, access your purchase history, or reprint your receipt through your linked GameCycle account.

Receipt retrieval is not guaranteed. Transaction records may not always be available, particularly for older purchases, unlinked transactions, or purchases that were not associated with your GameCycle Rewards account.

We recommend keeping your original receipts and order confirmations, even if you are a GameCycle Rewards member.

If we are unable to verify your purchase, we may not be able to process your return.

Digital Codes & Downloads

All digital codes, downloadable content (DLC), digital gift cards, and digital purchases are final sale.

Digital products cannot be returned, exchanged, or refunded under our standard return policy once purchased or delivered.

Customers are responsible for checking platform, account, and regional compatibility before completing their purchase.

Brand New Products & Manufacturer Warranties

Brand new products sold by GameCycle may include a free manufacturer's warranty or extended warranty, depending on the product and manufacturer.

Warranty coverage, duration, and eligibility vary by manufacturer. Some manufacturers may require product registration or proof of purchase to activate warranty services.

For defects or technical issues covered by a manufacturer's warranty, customers may be directed to the manufacturer for repairs, replacements, or additional assistance.

We recommend keeping your purchase receipt and reviewing the warranty documentation included with your product.

Pre-Owned Games & Product Condition

GameCycle offers a wide selection of pre-owned video games, including loose games and Complete in Box (CIB) editions.

Because these products are pre-owned, minor cosmetic imperfections and normal signs of previous use may be present.

Loose Games

Loose games are generally sold without their original retail packaging. Discs and cartridges may have minor scratches, scuffs, or cosmetic wear.

Complete in Box (CIB) Games

Complete in Box games may show normal signs of previous ownership, including minor wear on discs, cartridges, cases, covers, and included materials.

Disc Scratches & Cosmetic Wear

Pre-owned disc-based games may contain light surface scratches that do not affect gameplay or functionality.

Minor cosmetic imperfections that do not affect gameplay are not considered defects under our standard return policy.

If a game does not function properly, it may qualify under our 30-day defective product return policy.

Change of Mind Returns

GameCycle does not accept returns or exchanges for change of mind, unwanted purchases, accidental orders, or products purchased in error.

Please review product descriptions, item conditions, platform compatibility, and order details before completing your purchase.

Items Damaged During Shipping

If your order arrives damaged, broken, or appears to have been mishandled during shipping, please contact GameCycle as soon as possible.

We will work with Canada Post or the applicable shipping carrier to investigate the issue and initiate a shipping damage claim when necessary.

Information Required for Shipping Damage Claims

• Your order number or proof of purchase.
• Clear photographs of the damaged product.
• Photographs of the shipping box and packaging.
• A brief description of the damage.

Please keep the original packaging and damaged items until the issue has been resolved.

Replacement for Damaged Shipments

In most cases, GameCycle will arrange a replacement for an item that arrives damaged or broken.

Replacements are subject to product availability and verification of the reported damage.

If an identical replacement is unavailable, our team will work with you to determine an appropriate resolution.

How to Request a Return

If you believe your product is defective or your shipment arrived damaged, please contact GameCycle with your purchase information and a description of the issue.

1. Contact GameCycle and explain the issue.
2. Provide your receipt, order confirmation, or GameCycle Rewards account information to help us locate your purchase.
3. Include photographs if the product arrived damaged or broken.
4. Wait for return instructions from our customer service team.

For online orders, please contact us before shipping any products back.

Returns sent without prior authorization may not be accepted.

Contact GameCycle

If you have questions about a return, defective product, manufacturer warranty, receipt retrieval, or shipping damage, our team is here to help.

Consumer Rights

This policy does not limit or replace any rights or remedies available to customers under applicable consumer protection laws.